Common Questions Answered:

• My pallet has arrived in a damaged condition - how should I proceed?

  You should report any damage at the time of delivery. If you sign for a pallet, but don't report damage upon delivery, it is assumed you are signing for receipt of the palletised goods in...

• What time will my collection occur?

  P4D's stated collection window is between 09:00 and 17:30. Unfortunately, we cannot obtain information from couriers regarding their collection routes, or provide an ETA on the day of col...

• My item has arrived damaged - how should I proceed?

  If your item has arrived in damaged condition - there are a few critical steps you need to take in order to successfully register a claim: 1. Ensure you indicate damage when signing for the shipm...

• The driver has not collected my goods - how should I proceed?

  We advise that you first check your order confirmation page to double-check the collection date before proceeding. Please note that shipments booked on an 'Eco' service do not have a fi...

• Can I add further booking details/information for my shipment?

  You are able to add further details/information or submit alternative delivery instructions (for example - a change of delivery address).  Please note that significant changes to a booking that ...

• Can the driver call me before they arrive?

  Unfortunately, the driver is unable to contact the customer prior to their arrival. P4D does not have access to the drivers' personal phone numbers, nor are we able to track their prog...