Help Centre | p4d.co.uk

Submit a ticket My Tickets
Welcome
Login

Common Questions Answered:

  • Where can I find my P4D Reference?

    Your P4D Reference can be found in the confirmation email that was sent to you once your payment was processed. If you cannot locate this email, consider checking your junk/spam inbox, or perh...

  • What is my P4D Reference?

    Your P4D Reference is a 16 digit code with the format P4D-ABCDEF000001 that acts as a unique identifier for your shipment throughout your journey with P4D. The reference can be found on the order ...

  • Can I track my parcel?

    Accurate parcel tracking information is available at www.p4d.co.uk/tracking. We update our bespoke tracking software, as soon as couriers scan the shipments in transit. To utilise our trac...

  • How do I track my shipment?

    You can take advantage of our tracking software by clicking Tracking in the top bar of this page, or by visiting www.p4d.co.uk/tracking. You will need your P4D Reference to track your shipment...

  • Are EU countries exempt from documentation and customs?

    Prior to the withdrawal of the UK from the European Union, sending your parcels to countries within the EU was exempt from additional charges and documentation. The recent changes mean that wh...

  • Can I still access my old order information?

    Yes, you can still access old order information and invoices up to 31st March 2020. If you require any documentation that precedes this date, please email cristina@e-gistics.com and we can provide...