Help Centre | p4d.co.uk

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Common Questions Answered:

  • Are EU countries exempt from documentation and customs?

    Prior to the withdrawal of the UK from the European Union, sending your parcels to countries within the EU was exempt from additional charges and documentation. The recent changes mean that wh...

  • Can I still access my old order information?

    Yes, you can still access old order information and invoices up to 31st March 2020. If you require any documentation that precedes this date, please email cristina@e-gistics.com and we can provide...

  • I'm having trouble logging in to the new website

    You can still login using your previous credentials, however you will need to login using your registered email address, rather than your username. If you are unsure, please click on the ‘rese...

  • I have an old P4D reference number, can I still track it?

    Yes! You can still track old P4D orders placed before our recent website change. Simply enter your tracking number as you would have done previously, and you can get up to date information about y...

  • Do I need a label for my Pallet Booking?

    No - You will not be provided a label once your booking is placed, nor will you need to request one. Labels for all pallet shipping services are provided on collection by all of our pallet carrier...

  • How do I send a pallet?

    In order to book a pallet delivery, you must supply your own pallet and wrapping (or book a pallet & wrap service) and make sure the pallet is stable for transportation, as the whole pallet wi...