Collections are not automatically re-booked.
If your parcel or pallet is not collected you must let us know straight away, so that we can investigate the reason for non-collection with the courier.
If the courier is found to be at fault, we will re-book for the next day or another day from the same address or from a different one, unless you prefer for the order to be cancelled and refunded.
Where a non-collection occurs because of a customer error, there may be a necessary surcharge applied to the order to cover the courier expense.