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What happens if my parcel is not collected?

Collections are not automatically re-booked.

If your parcel or pallet is not collected you must let us know straight away, so that we can investigate the reason for non-collection with the courier.

If the courier is found to be at fault, we will re-book for the next day or another day from the same address or from a different one, unless you prefer for the order to be cancelled and refunded.

Where a non-collection occurs because of a customer error, there may be a necessary surcharge applied to the order to cover the courier expense.

Tell us about a non-collection

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