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What constitutes 'good' evidence for damage?

If your parcel has been damaged you need to prove to the courier that your item was damaged in transit. To this end, it is important that you prove that the goods were shipped in a strong box, sealed with strong tape, and that the goods inside that box were also individually protected for transportation. Photos should be in focus and well lit, so that the damage can be clearly seen in the image.


Image Series

We recommend you send evidence to us in series. That is, a collection of images showing both external and internal damage, or photos from different angles if you're not sure which is most useful. 

Here is a good example:



Wide Shots

Here are some good examples of photographs show damage points on the box:


Close ups

Here are some good examples of photographs that show specific points of damage. Try to find the best angle or send us a few different shots if you're not sure:


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